International shippers are under greater pressure than ever to achieve efficiency by taking advantage of the savings possible through smarter use of logistics and transportation. In plain words, customers want more service and they want it to be easy to use.
To meet the higher standard, logistics providers must constantly look for ways to gain greater control of the delivered quality of our service product, on a global scale.
How do you become a global company? Merging, acquiring or being acquired is one way of trying to gain that additional control that is necessary. But buying up companies is no guarantee of service excellence. Excellent service is a matter of doing what you do well and constantly looking for ways to do it even better through process improvement for your customers.
At BDP, going global has always been a matter retaining high standards in core services. Early on we realized one of the most critical items would be cultural alignment with our Partners. Do we think alike? Are we both trying to develop and grow business in the same way? Do we have similar long-term goals?
Since its inception in the 1990s, the BDP Global Network has grown to include more than 100 subsidiaries, joint ventures and affiliated partners in more than 120 countries. Our mission is to continuously improve the quality of that global presence by constantly evaluating the growth markets and being selective in our partnerships; building solid relationships with companies that share the kind of market knowledge, management experience, local infrastructure and customer service values that help our mutual customers grow.
Our coverage enables Global Network Member Partners to manage their cargo through major gateways in strategic markets, helping to ensure a consistent and highly reliable approach to service execution.
The first touch point is our Global Network Services Regional Managers in North America, Latin America, Europe and Asia. Each manager is highly engaged, collaborating directly with Member Partners to facilitate consistent reliability in service execution, sales, administration, in liaison with BDP operations worldwide.
Frequent visits to Member countries enable better understanding, open dialog and the trust which leads to shared success. In a word, it is all about business; profitable business that enables our Partners to reduce business complexity as they become more truly global in their reach.