Without having the right people selected for the right job and responsibility, you’ll never find the energy, drive or knowledge to delight your customer. A statement that resonates with me, in particular, is: “Work together and allow a team to excel.”
A well-performing team is critical and must ask itself, ‘How can we differentiate from the competition?” A great team does this on a daily basis, and doesn’t merely dream of having success, but acts to be successful, and applies this success to create disruptive solutions.
Easy? … absolutely not. It takes time, experience and much energy and effort. Every team needs a leader pointing them in the right direction. A hands-on person with positive thinking and persistent action, who can inspire, energize, decide and listen, and who allows the team members to be creative and make a difference. Every problem or challenge presents an opportunity to improve.
With almost 25 years of management experience, I’ve learned many a lesson from difficult situations and challenges. To turn these experiences into learning experiences, I use this knowledge to help build a strong team. To me, 6 criteria are essential:
These principles certainly will help you to create a high-performing team and if done at all echelons, you will have a very strong foundation to exceed your customer’s expectations. By practicing these principles, BDP has been able to position ourselves as a leader in growth, innovation, talent, and core values within the logistics industry.