In 2016, the Confederation of Indian Industry (CII) institutionalized the CII Award for Customer Obsession, which recognizes companies that promote and practice a culture centered around their customers. The program also helps organizations to better understand the various elements that are essential for developing and delivering superior customer service across the value chain.
BDP International, India was pleased to meet the key criteria in order to warrant the next step in the process: an onsite assessment.
The onsite assessment took place in October 2018 – we welcomed the Lead Assessor and Assessor who had several meetings with the various department leaders, including products, strategic and key accounts, operations, customer service, and HR, and completed the detailed assessment. Additionally, there were face-to-face interactions and interviews with select customers and stakeholders organized by the assessors.
On January 22nd, 2019, BDP International was selected as a winner in the category of “active customer engagement”.
This outstanding achievement is a further testament to BDP’s ongoing mission to deliver the best global logistics solutions to our customers. BDP India has cultivated a very unique culture that is driven by putting the customer first, always.