The perfect recipe for Operational Excellence

computer black coffee business

Welcome to BDP - where the customer is king!
At BDP, our goal is to deliver continuous service excellence to our customers. There are many factors that contribute to this end goal, one of which is operational excellence (OPEX). OPEX is a powerful management style, but cannot stand on its own; much like a successful restaurant - there are many factors at play.

BDP Fusion EMEA - : Robin Wilms, Laurence D'Hauwe and Thomas Janssens
BDP Fusion business plan competition finalists from BDP Antwerp

Just like a great meal, OPEX requires the right amount of different ingredients: people management, project management, Lean Six Sigma tactics and (learning) experience. Positive thinking and persistence act as the perfect seasoning. And what is a chef, without the right location - a restaurant, or company in this case - where people want to go because of the atmosphere and the experience they receive. OPEX will not be a successful endeavor if not supported by the right type of company atmosphere and culture. No matter how much you excel in an area, or how specialized your services are, you will only thrive when all of the right tools, people (or ingredients) are in place. For BDP, that means cultivating a culture where our mission, vision and values guide our mindset of service excellence and delivering innovative solutions to our esteemed customers. 

Drive with experience, energize and inspire
When one of the vital ingredients, or components, is missing - OPEX will most likely fail. Experience is a key component to ensuring OPEX across an organization, meaning that we learn from past events, difficult and complex situations, and leaders and people who have influenced both our successful and unsuccessful endeavors. 

A manager never manages alone, just as a chef never cooks alone. It’s about balance, structure and discovering the best way to delegate and work together as a team. Investing time in communication will ultimately lead to more team connections, commitment, chemistry and better overall performance.

Design the right structure  
No business or company is successful without an organized and detailed structure. OPEX is unattainable without a strong structural backbone to guide the organization and drive processes within. Project Management and Lean Six Sigma Tactics can deliver this structure, while also adding precious value to your project. Define, Measure, Analyze, Improve and Control. Don’t underestimate the power of Lean Thinking - but don’t use it blindfolded. Work with and select the right tools to support your goals. Indeed, every improvement project requires a unique approach. My preference? The daily “stand up," as I call it - where employees share current status updates on projects and such. For our team, it is the ideal communication platform to energize the group and increase involvement. Through this informal setting, we can realize quick wins, but also develop additional projects and conversations. 

How to convince non-believers? As a black belt, I can tell that the Six Sigma approach for sure is a powerful tool to combine efficiency with effectiveness. It’s crucial to find and strive for a good balance. Data might reveal things you didn’t expect and guide you in the right direction to improve, but the results need to be effective and have the right kind of influence on the organization.

Company culture
It goes without saying that a supportive company culture will ultimately drive the organization’s success. A supportive company culture, vision, allows you to improve on a larger scale and to connect your telescope with microscope view. It’s crystal clear that without a supportive company culture to improve and innovate, you’ll never manage to get all stakeholders on board of your train to success! Same as a restaurant, you may have great food, but how will you eat without a proper setting, a table, and comfortable dining chairs? At BDP, our culture defines everything we do, and who we are as a company.  

bdp staff creating light circle by connecting fingers

So rest assured, that when you’re partnering with BDP, you’re working with an organization with the right people, the right tools, the right mindset, and the right culture, to deliver the perfect blend of service excellence.