Customer Service Week 2018: A reflection

In honor of Customer Service Week, we asked BDP's Brand Ambassadors to reflect on the true meaning of customer service and what it takes to provide the BDP Experience to our customers. Today, we hear from Alice Crepin, Regional Account Manager from BDP France: 

BDP France Customs team
BDP France Customs team during Customer Service Week 2018

For me, customer service has at its core, one meaning: to delight a customer. At BDP, that is our number one mission each and every day. Whether it’s our team in Paris, our colleagues in Malaysia, or our team at headquarters in Philadelphia, we all share a common goal: to provide exceptional service to our wonderful customers. 

Each one of our customers is unique, with very specific requirements for their supply chains. Our job at BDP is to ensure we adapt to the different needs of our customers while providing the same high level of customer service to each of them. 

I take great pride and joy in supporting my customers each day, whether through actual shipment processing, collaborating on new projects, or discussing how we can develop even more solutions to help solve their business challenges. 

The foundation of any customer service is only as strong as a company’s core values. And thankfully at BDP, our foundation is rock solid. From the top down, we adhere to core values that define how we operate not only with customers but the BDP family as a whole.  BDP is a home, not a workplace, and together we are a family, not a workforce. I am thankful to work for a company that holds these values in such high regard because it speaks volumes to how we treat each other, and our customers. 


At BDP, customer service is not just a phrase; it’s a mindset, a way of operating with the belief that we can make a difference, no matter how large or small.

During this Customer Service Week (and every week!), I am proud to celebrate our customers and our dedicated teams who strive each and every day to be the very best.