“BDP Smart through Amazon Alexa is another important step on BDP's digital transformation journey," said Andrew McLoone, Director of Operations and Innovation Team Leader.
"It affords an opportunity to both customers and employees who use virtual assistant technologies through smart speaker devices to receive updates on their shipments with BDP.”
“Overall, this facet of customer service digitization provides 24/7 availability, immediate response time and self-service engagement that is preferred by many users today. Better yet, it positions BDP operations to focus on the more complex logistical problems that require solving in our customers' sophisticated supply chains.”
Alexa tracking is complementary to BDP’s Smart Suite of digital visibility applications. BDP Smart allows users to track the full lifecycle of their supply chain and includes:
Smart Suite is available in vertical specific dashboards for BDP’s chemical, retail and life science customers to manage the intricate requirements of each business.