PHILADELPHIA (November 8, 2018) — BDP International, a leading privately held global logistics and transportation services company, has introduced a new service for automated shipment tracking.
Powered by Amazon Web Services, users can now utilize their Alexa-enabled devices to track shipments through BDP Smart®.
BDP is the first freight forwarder to offer international tracking services through the use of Alexa technology. Tracking through Alexa is available to all BDP Smart customers, providing up-to-date details on shipments moving through the supply chain with searchable criteria, including reference and container number. This new offering extends the BDP service experience beyond the phone, e-mail and computer for those customers who use Amazon Alexa.
This new service is the brainchild of BDP’s Innovation Team. This group of employees formed in 2018 with the mission to examine current operations and introduce new ways to enhance BDP’s service offerings through the use of emerging technologies such as artificial intelligence, machine learning, Internet of Things (IoT) and blockchain.
“BDP Smart through Amazon Alexa is another important step on BDP's digital transformation journey," said Andrew McLoone, Director of Operations and Innovation Team Leader.
"It affords an opportunity to both customers and employees who use virtual assistant technologies through smart speaker devices to receive updates on their shipments with BDP.”
“Overall, this facet of customer service digitization provides 24/7 availability, immediate response time and self-service engagement that is preferred by many users today. Better yet, it positions BDP operations to focus on the more complex logistical problems that require solving in our customers' sophisticated supply chains.”
Alexa tracking is complementary to BDP’s Smart Suite of digital visibility applications. BDP Smart allows users to track the full lifecycle of their supply chain and includes:
- Interactive maps to measure top trade lanes
- Track-and-trace functionality
- Document storage and distribution
- Data analysis
- Metric management
- Compliance reporting and assessment